LAN Management

Verizon Business offers three levels of service:

• Monitor and Notify
• Physical Management
• Full Management

Monitor and Notify

(The "Tell Me What's Happening" Service Plan)
Our Monitoring and Notification level of management continually observes the network, keeping you informed about its operation while you maintain full logical control of your internal LAN. Under this service plan, Verizon:

• Monitors the network proactively.
• Isolates the fault (access, network transport, or CPE).
• Restores and repairs if the issues are access and/or network.
• Alerts you if the issues are CPE and determines action to be taken.

You retain the control to resolve logical faults with your on-premise equipment.
 

Physical Management

(The "Collaborative Management" Service Plan)
Our Physical Management level of management enables both you and Verizon to manage the network collaboratively. Under this service plan, Verizon:

• Monitors the LAN network device and isolates the fault to either a logical or physical issue.
• If a physical fault occurs, Verizon will take appropriate corrective action to resolve it. If it is a logical fault, you will be notified to take corrective action. You retain control to resolve logical faults with your on-premise equipment.

Full Managment

(The "Manage It for Me" Service Plan)
Our Full Managment Service Plan provides the same features as our Basic Service Plan, but we will resolve all logical and/or physical fault conditions with your on-premise managed equipment. Verizon is accountable to monitor, manage, remedy, and secure your network.
 

For all service plans, Verizon Business will:

• Proactively monitor all LAN devices under management to verify that they are functioning properly
• Proactively respond to alarms on monitored LAN devices
• Open a trouble ticket and begin the appropriate corrective action within 15 minutes of the fault being detected
• Proactively notify you that a fault condition has been detected. The 15-minute Proactive Outage Notification is backed by a 15-minute Proactive Outage Notification service-level agreement
• Isolate the fault condition to either your on-premise equipment, WAN access, or the network portion of your managed solution. Based on this information, we may dispatch a technician to replace faulty hardware and/or repair the fault as appropriate

LAN Management: Managed Network Solutions

	Service Plans
	Monitor and Notify	Physical Management	Full Management
Fault Management
Monitor LAN Network Switches
Isolate Faults
Notify Customer of Faults
Repair CPE Faults
Repair Logical Configuration
Configuration Management
Configure LAN Switch
Modify LAN Switch Configuration
Backup Configuration
Perform Network Changes
Track CPE Information
Accounting Management
Flexible Billing Options
Performance Management
Performance Reporting
Security Management
Emergency Patching
Control Read-Write Access
Frequent Password Change
Other Capabilities
Customer Portal
Design Consulting/Engineering	Optional	Optional	Optional
Custom Performance Reporting	Optional	Optional	Optional
Network Planning and Analysis	Optional	Optional	Optional

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Staying on top of your network is an enterprise in itself

Successful businesses outsource to the experts.

Help lower TCO

Managing world-class networks is a high-maintenance, capital/resource-intensive endeavor fraught with risk. Outsourcing to an industry leader like Verizon Business can help cut your TCO (total cost of ownership).

Reliable networks

Verizon’s network is reliable, highly available, highly secure, and includes speedy fault isolation and restoration times.

Freedom to do what you do best

Focus on the core areas of excellence that put your business on the map, while being secure in the knowledge that our support team is also doing what it does best—around the clock, 365 days a year.

State-of-the art technology

Staying on top of the technology curve is too expensive and resource-intensive for many businesses. Verizon Business has the people and expertise to efficiently evaluate and incorporate emerging technologies.

Reduced strain on IT

Outsourcing can help cut IT department burnout, because we can help reduce the burdens of maintenance, upgrades, staffing, and training.

Flexible solutions

Verizon Business can accommodate your most demanding business requirements. We can even handle third-party networks.

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We have been helping companies manage their networks for 18 years

With flexible solutions, advanced services, global reach, and cutting-edge technology

The management system

In the past five years alone, we invested over $150 million to build our award-winning IMPACT management system, the platform behind our service that can help our customers reduce TCO.

Automated infrastructure

We were one of the first providers to automate and integrate our Rapid Fault Isolation infrastructure, helping to improve customer network performance and speed fault resolution.

Industry-leading SLAs

Our service-level agreements include a 3.5-hour fault resolution time to repair in the U.S. (30 minutes faster than other major service providers).

Proven Processes and Methodology

• 2005 Frost & Sullivan Customer Service Leadership Award (MCI)
• ISO 9001:2000 Certification
• ITIL (Best Practice) Pink Elephant Assessment
• 2005 Technology Managers Forum Best Practices Award (MCI)
• 2005 InfoWorld 100 Award (MCI)

Transport neutral

Verizon Business can manage your network with third-party transport providers—not just our own.

Flexibility

Whether you need a fully outsourced solution, would like us to co-manage your network, or simply need monitoring and fault notification services, we can customize the right solution for your business.

Full-spectrum technological command

Verizon Business can manage a wide range of networks, including Private IP, Frame Relay, ATM, Private Line, and VPN.

Time-tested best practices

For over 18 years, we have been helping to plan, design, implement, enhance, monitor, and/or upgrade over 3,700 customer networks in over 142 countries.

CPE maintenance expertise

Verizon Business delivers data and voice maintenance services for hundreds of leading companies—our breadth of solutions, national presence, and outstanding track record make us a strong partner for your business success.

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