Products Solutions Segments About Us Support Manage My Account

Resource Library

Contact Centers
Verizon Business Adds VoIP to Contact Center Service Suite
Verizon Business Expands Hosted Interactive Voice Response Service to Europe
Avaya Honors Verizon Business as 2007 AlliancePartner of the Year
Nuance Communications Names Verizon Business 'Service Provider Partner of the Year'
Verizon Business Receives Prestigious 'Speech Technology' Magazine Award
Verizon Business Named Americas Partner of the Year by Genesys Labs
Verizon Business' IP Web Center Service Earns Top Honors for Outstanding Innovation
point omega Selects Verizon Business to Host Customer Contact-Center Services
Verizon Business Unveils Advanced IP-Based Services to Help Businesses Enhance Customer-Service Operations and Harness the Power of VoIP
Verizon Business Helps American Red Cross Improve Emergency Relief Efforts
Verizon Business Demonstrates the Value of Managed Services Integrated With Strategic Business Processes
Verizon Business Heightens Customer Service With New eBonding Capabilities
Verizon Business Receives 2007 Frost & Sullivan Market Leadership Award for Hosted IVR Contact Center Services
Verizon Business' Enterprise VoIP Strategy Ranked No. 1 by Independent Research Firm
Verizon Business Tunes Up Communications Links for BEHRINGER With World-Class Private IP Network
Case Study: Financial Services Company Revamps Call Centers to Gain Efficiency
Case Study: Transportation Company Improves Customer Experience with Contact Center Consulting
Case Study: Acer Completes Global Networking with Verizon Business
Case Study: CEDA on Call to Fight Poverty with Verizon Business Contact Center Solutions
Case Study: Vermont Teddy Bear Delivers on Promise for High-Quality Service
White Paper: Fraud Management with a Competitive Edge
White Paper: Hosted Contact Center Evolution
Case Study: Missouri Department of Conservation Automates Data Collection
White Paper: Securing Internet Protocol Telephony
White Paper: Biometric Speech Verification
Case Study: Speech Recognition Solution
Fact Sheet: Hosted ICR
Fact Sheet: ICR Integration
Fact Sheet: Hosted IVR - ECR