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Global Inbound Voice Services

Global strategies to drive call center productivity and customer satisfaction

Verizon Business' flexible, inbound voice services facilitate communication with your customers. Our intelligent network lets your company route incoming toll-free calls according to your business needs.

  • Get advanced call routing features such as Time-of-Day and Day-of-Week to support Follow-the-Sun routing capabilities
  • Help improve call performance and call completion rates
  • Gain network management self-service tools via our Online Customer Center

Toll Free Service – North America

A convenient, flexible service that allows U.S. and Canadian callers to reach your business at no cost to them.

  • Routes your incoming calls to the right representative according to your business needs—usually without any special equipment or significant expense
  • Offers a comprehensive, feature-rich, flexibly-billed, virtual voice network service option
  • Works with the latest technology, offering a single entry point into a wide range of business applications, such as Hosted Interactive Voice Response (IVR), Network Manager, Global Inbound Services (GIS), and Open Borders Coverage

CONSIDER THIS IF:
You need a convenient and flexible way for North American callers to reach you at no cost to them.

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Toll Free Service - International

Forms the foundation of a comprehensive international inbound voice solution enhancing both the U. S. domestic and international service offering while providing competitively-priced services.

  • Offer country-specific, toll-free access to your customers with dedicated and switched locations in both the U.S. and a number of International Direct Distance Dialing (IDDD) countries
  • Provide a single telephone number over our Universal International Freephone Number (UIFN) Service for customers to use to receive calls from multiple countries via the same access method as our International Toll Free service
  • Originate calls from the U.S. and terminate internationally via IDDD in over 33 countries and originate calls from “Rest-of-World” to “Rest-of-World” locations (follow-the-sun routing) with Global Business Line service

CONSIDER THIS IF:
You are looking to incorporate international traffic into your domestic operations.

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Global Inbound Service

A virtual private network (VPN) for a reliable, feature-rich, international service on a network that is backed by state-of-the-art, CS-1 architecture.

  • Establish a “local presence” by giving your end users a direct communication channel to your business
  • Choose from multiple access types including: PSTN (local numbers), Domestic toll free/national freephone, International freephone, Universal International Freephone Numbers (UIFN), or Shared Cost
  • Get global invoicing in multiple languages and currencies for worldwide delivery
  • Receive 24-hour customer support through our global Customer Care Centers

CONSIDER THIS IF:
You are a multinational company seeking a global strategy for worldwide call centers.

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Open Borders Coverage

A toll-free call center solution for the U.S. and Canada. OBC enables customers to route calls instantly between their U.S. and Canadian call centers.

  • Enables Enhanced Toll Free 800 calls to terminate in Canada
  • Permits routing “8XX” calls between U.S. and Canadian offices and contact centers to help increase productivity and efficiencies while maintaining a seamless environment to your customers
  • Expands services for organizations that serve their customers via telephone, the Internet, e-mail, or instant messaging
  • Balances traffic across multiple locations via Time-of-Day Routing, Percent Allocation Routing, Alternate Routing, and other routing plans
  • Adjusts to unexpected events and enhances business continuity and disaster recovery plans to re-route traffic in the event of severe outages

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Intelligent Voice Routing

On-demand, efficient call routing that allows you to pre-configure alternate routing plans to put them in action quickly and divert your inbound voice calls to alternate locations.

  • A business-continuity solution to help enable uninterrupted service for your customers
  • Plan implementation via a secure online tool or a quick call
  • A secure, monitored service backed by our resilient network
  • Store up to 99 pre-configured alternate routing plans, enabling you to implement a routing switch almost instantaneously

CONSIDER THIS IF:
You require a continuity of services when your normal call-handling site is unavailable.

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Back to Global Inbound Voice Services

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to aggressively expand our service availability around the world, please consult your Verizon Business representative for service availability. Contact us