Remote Application Management

Overview

Verizon Business offers an IT solutions portfolio that combines data center technologies and application management expertise with our global network infrastructure. Our Remote Application Management Services provide expert monitoring and management of critical applications and infrastructure. The services are robust and provide remediation up to and including the transaction layers.

Our operations management portfolio of services includes

• Infrastructure Design
• Operations Readiness Assessment
• Systems Instrumentation and Monitoring
• Change Management
• Problem Management
• Asset Management
• Patch Management
• Configuration Management
• Capacity Management
• Backup/Recovery Management
• Security
• Business Analytics
• Operational Reporting

Verizon Business combines its expertise in a variety of technologies, robust operational processes and service automation to deliver a high quality of service a low operational costs. The solution, comprised of consulting and implementation services and our monitoring and management toolset, as well as the Total View customer portal, is a complete outsourced alternative for organizations seeking a single point of accountability.

Consulting and Implementation Services

Our Consulting and Implementation Services translate the requirements of an enterprise system into an operational infrastructure platform. When applied to a pre-existing system, our assessment and design processes deliver a blueprint for high site manageability, availability, and performance. These services include:

• Enterprise Site Strategy and Design – We design the server and network infrastructure using standardized and proven architecture patterns in concert with quantitative sizing tools.
• Server and Network Deployment – We manage all hardware and software deployment, from provisioning the base OS and applications through the final failover testing, stress testing, and production launch of the system.
• Assessment and Tuning – We audit the performance, capacity, reliability, and manageability of the entire application infrastructure, then instrument the critical business processes those components support to help ensure high levels of availability.

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