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IP Multimedia
Verizon Business has chosen VIACK, a leading authority on secure communications and collaboration over the Internet, to provide its IP multimedia solution, VIA3. VIA3 combines video, audio, web, and data into a single service using existing computer hardware and an IP network connection. The product lends itself to a multitude of applications, ranging from real-time chat communications, teleworking and status meetings, to first responder communications, strategic planning, project management and alert systems. The VIA3 service can be scaled as needed to accommodate more than 100,000 subscribers with reliable service and availability.
|
Feature |
Description |
|
Live Audio |
Allows users to conduct multimedia sessions with quality audio delivered over the Internet. Eliminates the need for a separate phone connection |
|
Live Video |
Allows all participants to view participants in real time. |
|
Joint Editing |
Allows users to cooperatively review, edit and finalize word documents as well as merge all changes into one document. |
|
Instant Messaging |
Participants can send secure messages to others, with the optional ability to archive them for future retrieval. |
|
Presentation Sharing |
Presentation Sharing allows participants to share and annotate Microsoft PowerPoint presentations in real time. |
|
Live View |
Allow other conference participants with proper access to view documents on your computer including software applications, Web sites and your desktop screen. |
|
File Cabinets |
Allows users to create online workspaces where files can be securely shared and stored using a method of encryption. Participants can control exactly which files to share as well as who will have access to them. |
|
Screen Capture |
With Screen Capture, participants can bring images, Web pages, or other compatible media to a computer during an online meeting. |
|
Whiteboard |
Visually express ideas and comments with the ability to brainstorm, draw, mark-up and save graphical information. |
|
Presence Detection |
Presence Detection allows users to immediately determine which contacts are online and available for meetings. |
|
Flexible Interface |
Dynamically adjusts sizing and display of meeting windows. |
|
Outlook Integration |
Allows participants to schedule online meetings directly from Outlook. |
The VIA3 solution is built on a security platform that uses NIST-accredited Advanced Encryption Standard (AES) encryption—providing end-to-end security and multiple layers of protection. VIA3 is also FIPS 140-2 Level 1 and JITC DCTS certified.
To participate in a multimedia session, all participants must have Verizon Business IP multimedia components loaded onto certified CPE. Each VIA3 user is given a unique public-private key pair that is used by VIA3 to verify that he/she is the intended recipient—before providing the user with the unique code to securely decrypt a message.
Multimedia participants navigate and interact from a main meeting manager screen. From this main location participants can participate in and receive live video and audio, manage documents in real time, create white boards, and send instant messages to other participants.
An end user can send an invitation to another user. The receiving end user can either accept or decline the invitation. Upon acceptance, a notification is sent to the initiator and each party has the option to add the other to their contact list.
VIA3 incorporates presence detection to enable users to see whether his/her co-workers and/or members of a community of interest are present and available, away from their desk, offline, not to be disturbed or in a meeting. This allows the user to easily communicate via an instant message or start an online meeting complete with real-time audio and video.
When using VIA3 IM, users are just a single click away from a completely secure online communication session with real-time audio, video, and data sharing capabilities. Additionally, users can save their IM conversations for future reference.
Access is protected at all times and VIA3 does not send user’s password across the Internet (as is the case with other IM products). VIA3 manages all security components for users in a transparent, seamless manner.
As a security enhancement, VIA3 encrypts the message on the user’s computer, transmits an unintelligible combination of symbols, and then decrypts the information at the intended recipient’s computer. This method ensures that only the intended recipient sees the information, and that all communications between users remain private. To ensure privacy, the user can determine who is added to a contact list and who can contact or see him/her online. This is achieved by requesting and granting permission from/to other users, respectively.
VIA3 does not require dedicated facilities or separate audio connections and no special firewall configuration changes are required.
The following specifications are required for VIA3 IP multimedia service:
- Windows® 2000 Service Pack 2 or later, or Windows XP
- Intel® Pentium® III 800MHz or higher; Intel® Celeron® 800MHz or higher; AMD Athlon™ XP+ 1.33GHz or higher; AMD Duron™ 1 GHz or higher (H.264 video requires 1.7GHz or higher)
- 384 MB RAM or higher
- 60 MB free disk space
- Windows-compatible sound card, headset or microphone, and speakers to use voice features
- Windows-compatible video camera to send video (optional)
- Microsoft® Internet Explorer 5.5 Service Pack 2 or later
- Microsoft Office™ 2000 Service Pack 2 or later, or Office XP (recommended), or Office 2003
- 6Kbps or higher; 256Kbps or higher (T1/Cable Modem/DSL) to use video or Live View feature
Performance Metrics
Verizon Business monitors performance metrics for VIA3 IP multimedia service and measures ongoing service quality, availability, and delivery. In addition, Verizon Business utilizes engineering and IT resources to help ensure all systems and components are in proper working order. Trending analysis is also performed in order to reduce potential chronic or reoccurring problems.
Operational support for VIA3 is coordinated through the FTS2001 help desk. The FTS help desk can be accessed by dialing 1-800-FTS-HELP. Assistance will be available during normal business hours (6AM to 10PM ET) Monday through Friday. On-call support is available after normal business hours for emergency support only. Email support is available at Support@viack.com.
Support Level Overview
Level I : Level I support includes basic operational assistance with:
- System compatibility
- System Requirements and Checker application
- Installation, configuration and setup of VIA3
- Installation and configuration of audio/video hardware
- Navigation and usage benefits of the functions and features of VIA3
Level II : Level II support includes an additional level of expertise with:
- System compatibility
- System Requirements and Checker application
- Installation, configuration and setup of VIA3
- Installation, configuration and setup of all VIA3 related Windows components and software
- Network and infrastructural problem diagnosis and correction
- Navigation and usage of the functions and features of VIA3
Level III : Level III Support includes expert level assistance with the following:
- Design problems
- Bugs
- Architectural problems
- Infrastructure problems
- Problems requiring custom fixes
Billing for IP multimedia service will be coordinated through Verizon Business’ core commercial billing system.