Global Voice VPN

Overview
Benefits
Features
Access
Transport
Network/Technical
Customer Support
Invoicing

When your government organization needs reliable competitively priced international and domestic voice services, Verizon Global Voice VPN (GVV) is the answer. We offer end-to-end ownership and management of global networks by a single, facilities-based entity. Now government personnel won't have to deal with complex country-specific regulatory issues or the high capital investment needed for a changing network infrastructure.

Verizon Long Distance service, a Verizon On-Net Voice Services offering, provides virtual private network services and long-distance calling. As an option, your organization can add GVV to extend these services to your international government locations. The strength of GVV is that it blurs the lines between domestic and global services to give you a seamless network. Now your government employees can confidently conduct business transactions, knowing that clients and colleagues have the same access to voice features whether placing calls from Paris, Texas, or Paris, France.

Based on its unprecedented ability to provide government organizations with a single, seamless, local-to-global connection in many locations worldwide, GVV represents the future of communications.

Benefits

GVV serves as the global arm of your government organization's domestic network, extending the robust feature set, benefits, and network management of Long Distance service to key government locations around the world. You receive:

Simplified Structure. Verizon Business offers competitively priced inter-country as well as in-country calling. Calls from Paris, Texas, to Paris, France, can be just a ten-digit dial plan away, so your organization can economically conduct business as usual without the headache of long, complicated and expensive international dialing plans.

Global Network Management. GVV offers extensive coverage in Europe and Asia Pacific (with expansion underway in Latin America), so government organizations can quickly and efficiently reach global and domestic colleagues and associates. And if you experience any problems, we provide an easy-to-reach, single point-of-contact — a convenient reference for all of your service-related questions, issues, and requests.

Outstanding Performance and Experience. Our extensive product integration simplifies and streamlines all your communications. GVV offers better control and service quality, since traffic can be processed entirely on one network.

Because Verizon Business has extensive, proven global experience, and owns the entire network from origin to destination in many locations worldwide, we can offer your organization seamless local-to-global-to- local network communications that eliminate geographic barriers to conducting business.

Features

Take a look at the many conveniences your government organization may receive with GVV:

Private Dialing Plans
Private Dialing Plans, which are customer-specified internal dialing plans, can streamline intra-agency calling by shortening the number of digits dialed, providing vanity numbers, or both. In addition to streamlining communications, Private Dialing Plans using dedicated termination can save you money over switched termination calls. If a Private Dialing Plan call terminates to a dedicated facility, you will receive a discount reflected in the cost per minute.

Ten-digit Private Dialing Plans
If your organization does not want to change phone directories or re-train employees on a new dialing pattern, or if you want to use longer vanity numbers, 10-digit private dialing plans are available. This option can preserve normal dialing patterns. This plan is particularly cost-effective when used with other Long Distance features, such as Forced on-net and Range Privileges.

Variable Length Dialing Plans
Variable Length Private Dialing Plans are currently available from DAL (Dedicated Access Line) access, DSSA (Dual Stage Switched Access), and Toll Free Remote Access only, and allow government organizations to define dial plans of variable lengths. You can select a dialing plan between 2-15 digits. This feature gives you greater flexibility in defining dial plans for your own needs. For example, you may define dial plan formats that line up with a particular country, such as an 8-digit private dial plan for Japan locations, 15-digit plans for Germany, and 10-digit plans for the U.S.

Here are some ways that government organizations can use variable length private dialing:

You can establish a speed-dialing list, so all locations can use these features with Remote Access. This gives employees a fast and secure method to call back to the office while traveling.
If you have several international locations that use different dialing patterns, you can adopt their patterns in the U.S. from dedicated sites.
You can establish quick and easy plans for offices using dedicated access.

Forced on-net
The Forced on-net feature translates PSTN (Public Switched Telephone Network) numbers into on-net GVV terminating locations. This feature can save you money by sending more calls through your government organization's network instead of the public network.

Virtual on-net
If your organization frequently dials off-net locations, you can add them to your private dialing plan through the Virtual on-net feature. Your government organization can set up a number in your private dialing plan for a frequently called destination although it is not physically connected to the network. Virtual on-net numbers can be routed to any national or international public telephone number. (Note: these calls are billed as off-net terminations.)

Multiple Network IDs
We can provide government organizations with sub-networks for your agencies or divisions. Each sub-network can have its own separate dialing plan, while your government organization benefits by combining traffic from all locations to streamline billing.

Shared DAL
The Shared Dedicated Access Line (DAL) feature allows government organizations to terminate calls on-net to other Verizon Business government customers. Implementing Shared DAL is a cooperative effort between two or more Verizon Business government customers. The customer who originates the call (DAL Sharer) and the customer who receives the call (DAL Owner) need to make minor modifications to their dialing plans to share a DAL. Once these modifications are complete, the customers may call each other the same way that they call their own sites. Shared DAL calls also appear on the DAL Sharer's invoice the same way that they appear for their own sites.

The DAL Owner needs to modify its dialing plan by:

Specifying the DAL within its Corporate ID, which can be shared with other Verizon Business customers; such Dedicated Access Lines are known as "inter-network DALs"
Defining the customers (Sharers) by Corporate ID authorized to share each DAL

The DAL Sharer needs to modify its dialing plan by:

Defining which of the DAL owner's shared DALs may be called
Specifying the range of the DAL owner's telephone extensions that may be called

The DAL sharers' assignment is allowed only to the extent that the DAL owner has authorized the specific DAL Sharer to connect. The DAL Sharer may originate the call from any access type established within its Verizon Business service. Currently, those access types include DAL, U.S. Dial 1, remote access, Dual Stage Switched Access, and Calling Card.

If a government organization expects to originate and terminate calls via Shared Dedicated Access lines, then each customer needs to modify its dialing plan to accommodate both DAL Owner and DAL Sharer requirements.

NOTE: Shared DAL service can be used only with two or more Verizon Business customers.

Routing Features

Network Call Redirect
Network Call Redirect offers government organizations the same functions as our old Direct Termination Overflow, but with even more options. With Network Call Redirect, your termination options increase from one to up to five locations. This feature is essential for government organizations because when a certain location's circuits are busy, you don't want to lose those calls. With Network Call Redirect, you can automatically route those calls to another location. Calls can overflow to an on-net or off-net location, or to a Customized Message Announcement, in the U.S. only. And if the first intended overflow termination is busy, calls are simply directed to yet another termination.

Variable Length Outpulse
This feature provides the ability to translate a private dial plan phone number and outpulse it as a 10-digit NANP (North American Numbering Plan) or as an IDDD number to the terminating dedicated access line.

Network Messaging

Standard Message Announcements
A standard prerecorded message in English announces incorrect dialing sequence, network outages, or calls not completed due to range privilege restrictions.

Calling Privileges

Accounting Codes
An Accounting Code, which is dialed after the phone number, is a feature that helps track calls by department, individual, or project. Accounting Codes allow calls to be sorted and grouped on the Call Detail Report, thereby simplifying call tracking and call chargeback processes. With Accounting Codes, your organization's employees may potentially make fewer and shorter non-business calls, helping to reduce costs and increase employee productivity.

When the Accounting Code feature is selected, users will be prompted for a code after dialing the phone number. A code must be entered to complete the call. While the code itself is not verified, the number of digits entered must match the number selected by the customer. Accounting codes may be up to 11 digits, but only the first 7 digits are displayed on the invoice. Alphanumeric translations of up to 25 characters are available to identify each user and provide a higher level of security.

Government organizations may specify that Accounting Codes (1-11 digits) are to be dialed via specific Dedicated Access line (DAL) groups, Dial "1" ANIs (all or selected) or Dual Stage Switched Access. Accounting Codes can be collected on direct dial and/or Private Dialing Plan (PDP) calls. The collection options that your organization can choose are:

Codes not required
Always collect codes
Collect codes for all call types except

Private Dialing Plans
Feature calls

Collect codes for all calls that do not yield a digit translation and traverse national boundaries
Collect codes for all calls that do not yield a digit

Accounting Codes are designed for cost allocation only and are non-verified by the GVV database. Accounting Codes may be used in conjunction with ID codes (which are verified) as long as the total number of digits does not exceed 11 digits. Page breaks by Accounting/I.D. Code are available on the Verizon Business invoice.

ID Codes
ID Codes are digits entered after the phone number has been dialed giving your government organization the power to define calling areas at the level of the individual user. ID Codes offer the same management reporting benefits as Accounting Codes, but are verified in our intelligent network database to determine whether the caller has authorization to place the call. The following are characteristics of ID Codes:

Verified 1-11 Digits, but only 7 appear on invoice
Ordered in blocks of 100
Universal or Customized Range Privileges can be assigned to each personal ID Code
Can be used with both dedicated and switched access
Can be location-specific or global
Supplemental Codes (ID Code + Acct. Code) can total 11 digits, but only 7 appear on invoice
Pagebreaks available at ID Code, Accounting Code, or Supplemental Code
Alphanumeric Translation available on ID Codes of 7 digits or less

ID Codes can be placed on DAL groups or ANIs (all or selected) and can be collected on direct dial and/or PDP calls. The collection options you can select from are the same as those offered with Accounting Codes.

The two types of ID Code sets are Global and Local.

Global

ID codes are assigned to individuals, but because codes are within the global set, they can be used at all locations on the network that have the same ID code length.
Set "00000" is always the set number associated with Global ID Codes.
The range privilege of a Global ID Code overrides the range privilege assigned via the Link functions to any DAL, CPN, or remote access within your network.

Local

ID Codes are assigned to individuals at a specific location on the network and can only be used at that location.
Local ID Codes sets have a set name of "00001-65535".
Can only be used at the assigned location.

Universal Range Privileges
Universal Range Privileges can help government organizations control long-distance costs and can deter employee call misuse by restricting calling to specific geographic areas. For example, a hotel employee using a hotel lobby telephone can call any place in the world. With a Universal Range Privilege, the hotel can restrict that phone for local calling only.

Universal Range Privileges can be assigned to locations with Dial 1 or Dedicated Access, ID Codes, and Verizon Calling Cards. Restricted calls can terminate to intercept announcements. Universal Range Privileges can be changed, updated, and controlled in near real time with Outbound Network Manager. With software, management reports can be generated that reveal individual calling patterns and potential misuse.

The following are the calling range privileges that can be assigned with Universal Range Privileges:

Range 0 = Local calls
Range 1 = On-network numbers (private dialing plan numbers)
Range 2 = Range 1, plus 10-digit off-net numbers in the U.S. Mainland, Alaska, and Hawaii
Range 3 = Range 2 plus all other numbers within the North American Numbering Plan* and international locations (Calling cards exclude high fraud international locations.)
Range 4 = Range 2 plus all other numbers within the North American Numbering Plan*

*The North American Numbering Plan locations include all locations in the U.S. Mainland, Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, Guam, and CNMI.

Access

Your government organization can choose the access method that best fits your needs with the flexibility of GVV.

Dedicated Access. Two different types of dedicated access can be used if your government organization's premise is not already directly connected to our fiber ring:

Type 1 Access is completely provided by Verizon Business in buildings that are wired directly into our network using fiber and SDH transmission technology.
Type 2 Access is provided by the Post Telephone and Telegraph administration (PTT) and is available with a Verizon Business pre-determined Standard Service Area (SSA).

Dual Stage Switched Access (DSSA). Since true equal access is not widely available overseas, this is an effective means for your locations that cannot economically justify a dedicated access line (DAL) or fall outside the lit building area. Access is via two-stage dialing. Users enter a freephone number to reach the Verizon Business network. Once the call is connected to the Verizon Business network, users are prompted for their destination number. The destination number may be national, international, or a private dial plan number.

Remote Access.Remote access is a convenient way for callers to access your agency dialing plan from off-net locations (must originate from a GVV country). For remote access, callers dial your agency — specific freephone number to dial into the network. Only numbers within your agency dialing plan can be reached with remote access. You can reach off-net locations by including them in the private numbering plan through the forced on-net feature.

Calling Card (WorldPhone� access). Calling Card provides easy network access for your organization's traveling employees. With WorldPhone, cardholders can complete calls back to the U.S. from more than 140 countries and places and bill them to our Calling Card.

Transport

Verizon Business' reliable, intelligent network helps ensure that your government organization's communications connect to the right location — both domestic and global. In case of congestion or a network outage along the route, we can access alternate routes to complete your call, without incurring any delay.

When calling from a European location, you gain access onto the network either via a PTT provided leased line or via a "lit building." By a "lit building," we mean a premise that is directly connected by Verizon Business fiber to our local access switch. The call exits the city and routes through a country gateway switch to the primary routing switch in London. The routing switch queries the Service Control Point (SCP) for routing instructions. The SCP interprets the number dialed, whether domestic, international, or private dial plan, and provides the appropriate termination path. Before the call is completed, the SCP also verifies range privileges and converts DDD/IDDD numbers into on-net numbers. Your call is completed either via another lit building, PTT-leased DAL, or PTT. If the call is handed off to a PTT for termination, the routing switch determines the least expensive route to take.

If there is congestion or network outage on the UK routing switch, the country switch will use the alternate network and route the calls back to a U.S. routing switch for completion. This alternate route does not add any noticeable post-dial delay.

When calling from a non-European location, you gain access onto the network either via a PTT-provided leased line or via a lit building that is directly connected by Verizon Business fiber to our local access switch. The call exits the city and routes through a country gateway switch to the primary routing switch in the U.S. The routing switch queries the SCP for routing instructions. The SCP interprets the number dialed, whether domestic, international, or private dial plan, and provides the appropriate termination path. Before the call is completed, the SCP also verifies range privileges and converts DDD/IDDD numbers into on-net numbers. Your call is completed either via another lit building, PTT-leased DAL, or PTT. If the call is handed off to a PTT for termination, the routing switch determines the least expensive route to take.

The network is fully redundant to help with outages or congestion. If the country switch is out of service, the local switch can route to an alternate country switch. If the U.S. routing switch is out of service, the call can be routed to another U.S. routing switch for call completion. There is no noticeable post-dial delay with these alternate routes.

Network and Technical Specifications

Technical Specifications Government organizations can now experience seamless worldwide coverage with GVV. The network is continually expanding and consists of:

Gemini transatlantic cable — provides 40GB of bandwidth between U.S. and Europe
Ulysses Pan-European network — connects major European financial centers
AsiaPac build-out — extends Verizon Business footprint to Japan, Hong Kong, and Australia

The European network consists of:

DMS 250 switch in the U.K.
AXE10 or DMS100 local access switches
MMCS in each supported city

Network Management
Verizon Interact
Verizon Interact^SM available through FTSNet, is a powerful, comprehensive Web-based platform that provides your government organization with a single point-of-access for managing your telecommunications resources. It integrates various applications and monitors network performance for your organization. You can minimize lost calls and optimize staffing with this valuable tool.

The Verizon Interact platform integrates applications for address reporting, alarm management, intelligent routing, and network configuration for voice, data, local, wireless, and global services. In addition, Verizon Business integrates Personal Service Management, Invoice Services, and Customer Care into Network Management Services.

Customer Support

Verizon Business works hard to provide outstanding customer service and support. Our customer service representatives are available to you 24 hours a day, 365 days a year. So no matter when you need us, we are here. Just call our toll-free number, 1-888-FTS-SVC1 (1-888-387-7821), and we will provide the help you need. We provide support for billing inquiries, invoicing issues, and other service-related issues, including centralized trouble-reporting and system administration to efficiently respond to your government organization's needs.

The most important aspect of GVV is the premier customer support that comes with it. Two WorldCentres, one in Cary, N.C., and another in Amsterdam, Netherlands, provide the level of support that you have come to expect from us. We do business "where" you are and "when" you do, through a follow-the-sun, 24x7 operation.

We use common processes and procedures in all our WorldCentres, based on experience managing complex global networks for the past five years. Both centers have fully mirrored capabilities and systems providing full end-to-end management capability, and the ability to open a trouble ticket from either center. Currently the Cary, NC, WorldCentre manages the North, South, and Central America portion of the network. Amsterdam manages the European and Asia Pacific portions. We plan to open a third WorldCentre in the Asia Pacific region in the near future.

Here are just a few of the activities conducted in our two WorldCentres:

Install, modify, and maintain switch hardware and software, transmission facilities/equipment
Resolve quality- and alarm-related service tickets
International alarm monitoring
Monitor traffic volumes for significant changes and alarms
Network post-implementation testing and verification
Traffic management control for outages and other situations that might affect your government organization
Analyze and optimize transmission network
Point-of-contact during international cable and satellite system outages
Coordination of nightly maintenance windows
Expert database configuration and support
Implementation support for the introduction of call processing, transport, or OSS-related hardware, software, and configuration data for the Switch
Isolating and repairing faults on the Gemini cable, the SDH ring around Europe, and the Ulysses Platform

Behind our commitment to provide the highest level of service to your government organization is a strong "feet on the street" support organization. From before to after the sale, you can rely on a team of specialists to provide sales, technical, and administrative support for your organization and your users.

Invoicing

Your government organization has unique operational requirements that must be reflected in your invoicing. With GVV, you can customize your billing capabilities.

With our invoicing, your government organization can also see call detail from non-U.S. locations. This information is generally not available from the in-country telecom providers (PTTs).

Flexible billing options include:

Hierarchical billing, centralized or direct
Paper, plus CD-ROM detail
Priced Reporting Tool (Interact ) — available in English and U.S. dollars

Your government organization can design a billing package mirroring your department structure, ensuring that your unique management information needs are met. For example, you can have all invoices sent to your agency headquarter location, sent directly to the locations responsible for payment, or regionalized through a multi-level hierarchy (up to nine).

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