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Data Protection and Disaster Recovery
To address the federal government’s data protection and disaster recovery needs, Verizon Business has developed a suite of tools that allow agencies to gain access to a network worth of data and in-frastructure in order to help maintain crucial operations.
The Verizon Business solution is based on Small Computer Systems Interface (SCSI) and Redun-dant Arrays of Inexpensive Disks (RAID) storage solutions as well as Serial Storage Architecture (SSA), Fibre Channel and IEEE P1394. Together these industry standard technologies offer fast data transfer rates, extensive storage capabilities, and enhanced fault tolerance.
Verizon Business’ SAN solution is a separate network of storage devices physically removed from, but still connected to, the network. SANs allow storage devices to exist on their own separate net-work and communicate directly with each other over very fast media. Users can gain access to these storage devices through server systems that are connected to both the LAN and the SAN.
The advantages of SANs include modular scalability, high-availability, increased fault tolerance and centralized storage management. With the Verizon Business SAN solution, agencies also benefit from server-less backup systems that allow a disk storage device to copy data directly to a backup device across the high-speed links of the SAN without any intervention from a server.
SANs are implemented using an industry standard technology called Fibre Channel. Fibre Channel is a set of communication standards developed by the American National Standards Institute (ANSI). These standards define a high-performance data communications technology that supports very fast data rates (over 2Gbps). Fibre Channel can be used in a point-to-point configuration between two de-vices, as a switched technology, or as a dedicated path between the devices.
Verizon Business’ standard SAN topologies include: cascaded fabrics, meshed fabrics, ring fabrics and backbone fabrics. Final SAN configurations will depend on specific agency requirements and will be documented in a Custom Design Document (CDD). The hardware and software chosen for the SAN infrastructure includes: HP Storage Works SAN Director Core Switch 2/64, HP StorageWorks XP 1024 Disk Arrays, and HP StorageWorks Command View XP Advance Edition; Management Module for HP XP Hardware.
Verizon Business monitors key performance indicators (KPIs) and measures the aggregate up-time of all storage solution components. Verizon Business’ storage solution includes an incident man-agement system to automatically mark the time for response to a request for data restore from an agency user. Verizon Business also provides:
- Weekly reviews of all SAN controller and fiber switch logs for fault and performance parame-ters.
- Weekly tests of the remote monitoring capability.
- Monthly reports on physical SAN capacity, availability, and trends.
- Monthly problem report status.
- Monthly SLA report.
- Monthly change request report.
- Regularly scheduled meeting with other infrastructure providers that impact and influence Storage Environment performance indicators.
Service Performance and Verification
Testing for SAN solutions includes testing the storage interfaces within agency between hosts and within Verizon Business’ storage infrastructure. This helps ensure that agency hosts are connecting and utilizing the storage they require. Processes for the entire storage management lifecycle from provisioning of service, through ongoing maintenance and reporting are tested before turning on ser-vice for an agency.
Verizon Business Performance Indicators
| Metric | Performance Indicator |
| Monitoring | Continuously monitor availability of storage, 24 hours per day, 365 days per year. |
| Hardware Support | 95% of calls responded to within a designated period (depending on availability SLA desired) – usually expresed in minutes. |
| Backup Job Completion | 90% completed within defined backup window |
| Restore Job Setup – automated access to media | 95% compliance as appropriate |
| Restore Job Setup – manual access to media | 95% compliance as appropriate |
| Change Requests | 90% completed within agreed upon times |
| Capacity Notification | 1 business day |
| Restore Request – Time to Initiate Restore – Normal Priority | 4 hours; 95% or more of restore requests are normal priority |
| Restore Request – Time to Initate Restore – Critical Priority | 4 hours; 5% or less of restore requests are critical priority |
Customer Service and Invoicing
Trouble reporting and billing requirements for Data Protection and Disaster Recovery service will be as identified in the Custom Design Document (CDD) and will mirror the FTS2001 base contract when possible.