Volume II - Management

Table of Contents
1.0 Executive Summary
2.0 Cross Reference Table
3.0 Management Proposal

3.1 Management Response
3.2 Management Organization
3.3 Verizon Business Qualifications
3.4 New or Enhanced Service Introduction
3.5 International Arrangements
3.6 Access to Data and Information
3.7 Liaison Representation
3.8 Customer Service Office
3.9 Service Ordering
3.10 Billing
3.11 Network Management Capabilities
3.12 Planning and Engineering
3.13 Trouble and Complaint Reporting
3.14 Training
3.15 Management Plans
3.15.1 Emergency Management Plan
3.15.2 Service Ordering System Validation Test Plan
3.15.3 Billing System Validation Test Plan
3.15.4 Network Management Information
3.15.5 Fraud Prevention Procedures
3.15.6 Contingency and Restoral Plan
3.15.7 GMC Relocation Plan
3.15.8 Network Upgrades
3.15.9 Trouble Report Data Access Procedures
3.15.10 Training Plan
3.16 Data Reporting Requirements

4.0 Transition, Migration, and Implementation Response

4.1 Introduction
4.2 Transition
4.3 Incentive-Based Mechanisms for transition

5.0 National Security and Emergency Preparedness

6.0 Corporate Structure and Personnel

6.1 Verizon Business Team Organizations
6.2 Project Responsibility and Flow of Authority
6.3 Contract, Technical, and Administrative Interfaces
6.4 Management Systems and Procedures
6.5 Organization Descriptions
6.6 Personnel Plan
6.7 Subcontractor Identification

7.0 Corporate Qualifications and Past Performance

7.1 Verizon Business Reference #1
7.2 Verizon Business Reference #2
7.3 Verizon Business Reference #3
7.4 Verizon Business Reference #4
7.5 Verizon Business Reference #5
7.6 Verizon Business Reference #6
7.7 Verizon Business Reference #7
7.8 Verizon Business Reference #8
7.9 Verizon Business Reference #9
7.10 Verizon Business Reference #10
7.11 Verizon Business Reference #11
7.12 Verizon Business Reference #12

8.0 Corporate Capabilities

8.1 Corporate History
8.2 Current Commercial Activities in Telecommunications
8.3 Plans to Expand into New, Additional, or Extended Telecommunications Areas or Services

Contents - Attachment A to Section 4

1.0 Transition Plan Introduction
2.0 Responsibilities
3.0 Transition Preparations
4.0 Transition Strategy
5.0 Schedule
6.0 Cutover Approaches Section 6.0
7.0 Transition Process
8.0 Operating Services in Parallel
9.0 Minimizing User Impact During transition
10.0 Risk Assessment

Attachment B to Section 4

1.0 transition Verification Test Plan

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