One number, one voicemail, any device
When employees are unavailable, time is wasted, productivity is drained, and the result can be lost sales and lower customer satisfaction and retention. PBX Mobile Extension gives your mobile employees a single number across multiple devices such as a cell phone, BlackBerry™, home phone, or Wi-Fi device. So, your customers are more likely to reach your employees on the first try.
PBX functionality away from the office
PBX Mobile Extension is compatible with any mobile or remote phone and any TDM or IP PBX. Mobile professionals receive extended voice features – like single number reach, a consolidated voicemail box, conference calling, notification, extension dialing, call park/transfer, and more – allowing them to have seamless connectivity with callers when they are away from the office.
Helps improve responsiveness and collaboration
PBX Mobile Extension delivers business benefits to the Enterprise:
- Enables immediate group collaboration
- Extends PBX security policies to mobile devices
- Eliminates having to give out several phone numbers and checking multiple voicemail boxes
- Helps improve communications and responsiveness during emergencies
Easy to use
PBX Mobile Extension's intuitive telephone and Web interfaces mean your people can manage their own solutions for increased efficiency.
- Users can modify profiles on demand
- Users can manage their devices and preferences, and access converged applications:
- Conference calling
- Notification/polling
- Centralized management and cost controls
- Easy access to desk phone features on mobile devices
For BlackBerry™ smartphones
PBX Mobile Extension supports BlackBerry ™ Mobile Voice System (BlackBerry ® MVS) which allows employees to use their smartphone as a secure, mobile extension of their desktop phone.*
- Access enterprise desk phone functions directly from the intuitive menu-driven interface of the BlackBerry Phone application.
- Take advantage of the security features, IT policies and system management functionality provided by the BlackBerry ™ Enterprise Solution.
Make the most of your investments while preparing for convergence
Because PBX Mobile Extension is compatible with existing enterprise-class networks, your firm can continue to leverage legacy PBX and voicemail systems while paving the way to smooth migration.
- Integrate with new mobility options-seamlessly
- Avoid investing in potentially limiting proprietary infrastructure
Give control back to IT with robust communications policies
Comprehensive communication policies help you better manage mobile devices, telecom infrastructure, and track effectiveness.
- Manage on a per-user basis
- Manage profile attributes
- Manage security functions-including access privileges-more easily.
- Prioritize communications with classes of service-so important calls get through quickly
- Designate call-routing protocols-forcing calls onto the most cost-effective routes
- Let end users manage their own devices through user-friendly Web and phone interfaces and converged applications
- Users handle "adds, moves, and changes"
- Users manage conferencing, notification, polling, and more
True convergence and a smooth migration to IP
Integrating IP-based phones with existing (TDM) PBXs can cause problems and potential "rip and replace" scenarios. The same integrations built into PBX Mobile Extension that enable wireless mobility across a heterogeneous PBX environment also enable the integration of IP-PBXs into the existing environment. It functions as "telephony middleware" by abstracting the interface to the TDM environment.
* BlackBerry MVS features available on BlackBerry smartphones with handheld code 4.2.1+
Four applications - one comprehensive solution
Composed of four applications (Mobility, Conferencing, Notification and Continuity), PBX Mobile Extension delivers to enterprises a powerful communications solution perfectly suited for today's mobile workforce.
The Mobility Application
By extending the identity and functionality of a traditional PBX desk phone to any device-such as a cell phone, BlackBerry™, home phone, or Wi-Fi device-our Mobility application goes well beyond traditional "find-me/follow-me" applications and allows users to simulate an "in-office" environment.
- One phone number. One voicemail.
- Simultaneously or sequentially rings up to four devices.
- Desk phone features extended to mobile.
- Enterprise caller ID extended on outbound and inbound calls.
Automatic callback
Can be invoked from any device-national or international-to trigger a callback using enterprise-class facilities and negotiated rates, giving users direct access to corporate dial tone with the quality of service they've come to expect.
- Users can make calls at their corporate plan rates
- Once dial tone is established, users have full access to all voice services and applications:
- Abbreviated and long-distance dialing
- Voicemail access
- Conferencing-all available just by answering the phone
On-the-Fly Fixed Mobile Call Switching
Users can seamlessly move a call in progress between different devices and networks without needing to disconnect and re-establish the call.
- Move PBX desk phone calls to cell phones
- Move cell calls to Wi-Fi or SIP phones
Automatic reconnect
Reconnects the call in the event a Wi-Fi or cell signal is lost. Continuous communication saves time and resources by enabling calls to be transitioned to the most cost-effective device/network.
Rich Feature set
Your mobile workers enjoy "PBX" voice features and applications:
- Single-number reachability
- Unified voicemail
- Conference calling
- Notification
- Extension dialing
- Call park/transfer and more
- Visual menu-driven access to features for BlackBerry smartphones integrated with BlackBerry MVS
The Conferencing Application
Fluid, rapid-fire conferencing capabilities speed the decision-making process and enable more productive collaboration. Now your people can initiate conferences "on the fly" without the need for a conference administrator to set up each call.
Join-Me Conferencing
Conference-in another party to an existing conversation at will.
Meet-Me Conferencing
Schedules a conference with automatic e-mail notification of call-in numbers and associated security passcodes.
Get-Me Conferencing
This mode eliminates the need to remember dial-in numbers and passcodes. "Personal Conference Group" members are automatically called in real time for either ad-hoc or scheduled meetings.
The Notification Application
Now you can notify your entire global workforce-with the click of a mouse or the DTMF commands on your mobile devices.
- Notification-help improve communications and responsiveness during unplanned events
- Make mass contact with speed and precision
- React to time-sensitive situation-everything from spinning a news item to unplanned events
- Conduct polls through unique functionality that also collects disposition and location info
The Continuity Application
Our Continuity application helps improve infrastructure redundancy. Continuity also helps customers maintain "business as usual" communications in the event of an outage, speeding recovery.
Back to PBX Mobile Extension
PBX features away from the office
PBX Mobile Extension provides additional features and extends the identity and functionality of a traditional business desk phone to virtually any other device regardless of technology.
Mobility:
- Remote Device Scheduling
- Remote Device Prioritization
- Hybrid Ring
- Smart Ring
- Network Resource Priority
Call in Progress Features:
- Join-Me Conferencing
- Call Hold
- Call Mute
- Call Transfer
- Voice Mail Transfer
- Voice Mail Extraction
- Personal Call Park
- Dial-Tone Recapture
Call Screening Features:
- Caller ID
- Calling Party Name Display
Enhanced Calling Features:
- Join-Me Conference
- After Hours Call Treatment
- Do Not Disturb
- Allowed Callers List
- Blocked Callers List
- Speed Dial List
Remote Phone Services:
- Enterprise Dial Tone
- Call Progress Menus
- Device Switching
- Auto Reconnect
- Call Back
Security Features:
- Secured Web- and Touch-Tone Login
- Class of Service Restrictions
- Security Breach and Clearance
- Account Status Setings
- Security Groups and Rights
Voice Mail Features:
- Integration with Corporate Voice Mail
- Single Voice Mail Box
- Express Message Retrieval
- Voice Mail Notification
- Ascendent Voice Mail
Reporting Features:
- End-User Reports
- Administrator Reports
Notification Features:
- Ad-Hoc and Pre-Set Notification
- Interactive Voice Response Menus
- Notification Groups
- Notification to Conference
- Real-Time Status Reports
- Notification Reporting
Additional Features:
- Hotel/Desk Sharing
- Inbound Fax to Email
- SIP Trunking Support
Conferencing:
- Personal Conference Groups
- Get-Me Group Conferencing
- Meet-Me Group Conferencing
- Instant and Scheduled Conferences
- Email Conference Invitations
- View Active Conference Attendees
Continuity:
(Requires customer carrier re-direct services with individual or group DID numbers and uses database replication)
- Seamless Redundancy
- Seamless User Experience
BlackBerry Mobile Voice System ®:
- Visual Access to PBX Features
- Advanced Calling Party ID
- Secure Outbound Calling
- Leverage Existing Routing/Reporting
Back to PBX Mobile Extension
Enterprise scalability meets comprehensive third-party integration
PBX Mobile Extension uses telecommunications and data interface standards across three software layers: Application, Services, and Call flow.
Sample call flow
In this common customer configuration, the PBX Mobile Extension software resides on a customer provided server and is connected to the customer’s PBX/IP-PBX via PRI/QSIG, MGCP, or SIP Trunking.
User-friendly management interface
Intuitive GUI and TUI (touchtone user) interfaces give end users and administrators extensive control on a permissions-based model with classes of service. Administrators have the ability to manage all user profiles, restrict user access, configure class of service, run standards or filtered reports. End users can turn phones on and off, add remote devices, and add or change phone schedules.
IT/Telecom requirements
The following requirements are necessary to ensure a successful installation. These apply to both the primary and continuity customer sites. The infrastructure will be verified by a Verizon sales engineer prior to the proposal. Note that a multiple site configuration may include additional requirements.
Customer provided CPE must meet the following minimum requirements for supporting the PBX Mobile Extension solution. The customer may also be required to provide a “media gateway” to support the service if they do NOT have Cisco Call manager as noted below.
| 1 |
PBX Mobile Extension Software version 4.5 |
Server Hardware:
- Intel® Dual Core Xeon™ 3.2GHz (or faster) processor
- 2GB RAM; 4GB recommended
- (2) 146GB (or larger) SCSI RAID Level 3 Hot Swap Drives
- Intel® PRO/1000 MT Dual Port Server Adapter
Server Software:
- Microsoft® Windows Server™ 2003 R2 Standard Edition
- Microsoft® SQL Server™ 2005 Standard Edition
Media Gateway* (if not using approved SIP trunking):
- Capable of supporting IP and T1/E1 or BlackBerry recommended Dialogic® DMG2000 Series (*Gateway is only required when PBX Mobile Extension is connecting to a TDM voice network.)
|
| 2 |
PRI / SIP Trunking |
- PRI spans: quantity depends on number of users
- PBX QSIG supplemental services for calling-party name display (CPND)
- One RJ48C female connector per PRI with standard CAT5E cabling
- (Optional) SIP Trunking: Cisco CallManager V4.1 with DSP resource capacity
|
| 3 |
BlackBerry Enterprise Server |
Minimum requirements for BlackBerry MVS** Functionality:
- Ascendent® Voice Mobility Suite version 4.5 or later
- BlackBerry® Enterprise Server version 4.1 or later
- BlackBerry Smartphone™ devices supporting BlackBerry Device Software version 4.2.1 or later
|
| 4 |
PBX/IP-PBX / Voicemail |
- Tandem Switching (Trunk-to-Trunk Switching)
- Coordinated Dialing Plan (CDP) or Unified Dialing Plan (UDP)
- Direct Inward Dial (DID) capability for each user
- PRI Card(s): quantity depends on number of users
- PBX/IP-PBX manufacturer software feature licensing
- Programming requires routing tables, test phones, and failover path
- Published extension maintained with change to physical extension
- Two programmed, display-type desk phones adjacent to server
- Voicemail access for message deposit and retrieval
|
| 5 |
LEC/LD Carriers |
- ISDN PRI circuit(s) with ANI/DNIS services
- Busy Hour Capacity for additional mobility traffic (depends on user quantity)
|
| 6 |
Corporate Network/VPN Support |
- 10/100 LAN and Internet connectivity
- Static TCP/IP addresses
- VPN access via firewall
- SMTP server for email relay and messaging
- Virus patch update server or via Internet
|
Back to PBX Mobile Extension
