Why Collaboration?

Simplify network management Increase productivity Improve response times

Identify cost saving opportunities Enhance customer experience Support corporate environmental initiatives

Collaboration is a key driver of overall performance

When you integrate multiple applications and devices with your infrastructure your business is able to collaborate effectively and efficiently with suppliers, customers and dispersed employees.

Improving the quality and capability of collaboration in your organization presents significant opportunities and benefits:

Simplify network management

Integrate services across multiple locations
Key systems, PBXs, Centrex—you have legacy technology and naturally you want to maximize the return on your investment. Our VoIP products are designed to be mixed and matched to complement the existing technology across your globally dispersed offices creating one IP based infrastructure for all voice and data traffic. We can supply premise based PBX capabilities where you don’t have them, or you can choose our Hosted IP Centrex service that hosts the capabilities right in our network and avoid costly capital or lease expenses. Deploy applications enterprise wide and accommodate future growth at new and existing sites. You can also help improve customer satisfaction through seamless call transfers from corporate to franchise locations around the world. Our VoIP portfolio also delivers a full suite of subscriber and administrative features over the network, simplifying IT challenges.

• Provides qualified IT support to remote locations
• Simplifies network management
• Streamlines communications
• Drives operational efficiencies
• Helps improve customer service
• Supports current applications and future growth

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Increase productivity

Give your global workforce secure, remote access
Your employees need to transmit and receive data securely on multiple devices, access corporate assets, and communicate with customers and partners while away from the office. With an extensive portfolio of remote VPN access options ranging from dial to broadband, both wired and utilizing Verizon Wireless’s EV-DO wireless broadband network, we can provide secure, reliable access to your company’s network. And, should disaster ever strike, workers can log in from home or different locations just as if they were in the office. This can help reduce total downtime —saving valuable time and money.

• Transmit data over safe, secure connections
• Control costs and streamline access to corporate resources
• Improve remote worker productivity

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Improve response times

Allow globally dispersed stake holders to collaborate in real time. We’ve all faced this challenge: the customer needs an answer right away. Instant messenger helps you identify the availability of key stake holders and launch a collaborative session. With Net Conferencing, team members in multiple locations can collaborate on a solution and edit a presentation in real time, emailing the finished document to your salesperson’s laptop at the customer location. Subject matter experts can support the sales team via a virtual meeting to answer complex questions.

• Rapidly identify and contact appropriate resources
• Connect dispersed resources with instant virtual meetings
• Facilitate team collaboration with Net Conferencing
• Expedite decision making and response times

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Identify cost saving opportunities

Collaboration helps control training and education costs
Businesses can foster collaboration among dispersed teams and help create efficiencies and control travel costs. For example, the training department can roll out a new corporate training initiative using audio, video and web conferencing to quickly disseminate information. This helps avoid unnecessary travel and employees are able to securely access the training information from their computer, office or mobile phone. With video conferencing, participants can provide feedback to the presenters and have an interactive session while reviewing training documents on-line. With conferencing, you can connect either via a traditional PSTN or via IP Audio and IP Video applications. Using click to conference capabilities, employees can easily join the conference whether in the office or on the road.

• Control travel costs
• Help improve worker productivity through collaboration
• Access training on-demand
• Accelerate delivery of training materials
• Click to conference from your PC or wireless device

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Enhance customer experience

Extend IP to your contact centers to help improve customer experience
Our Interactive Voice Response (IVR) service and advanced speech recognition technologies allow you to automate many customer service functions. Customers are able to quickly resolve simple issues and your agents can focus on the issues that require added attention. And with Intelligent Routing and CTI (Computer Telephony Integration) calls are routed to the ideal agent with instant access to necessary customer information.

• Allow customer self-service with IVR and Speech Recognition
• Arm your agents with access to customer data for better service and cross selling opportunities
• Increase first-call resolution rates
• Deliver consistent service

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Support corporate environmental initiatives

Collaboration can help reduce corporate Co2 emissions
Collaboration solutions can also contribute to corporate efforts to reduce the environmental impact of your business operations. Virtual meetings can help avoid unnecessary air travel. Remote access and mobility solutions allow you the flexibility to explore remote working/home offices scenarios that can reduce daily commuting. And with more remote workers you can efficiently plan office space as you manage growth. Verizon Business can help you feel comfortable that your employees will remain productive and efficient as you explore ways to save the earth – and your bottom line.

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