Automatic Call Distribution
Flexible, efficient call routing solutions
Our Contact Center Solutions (CCS) offer a range of Automatic Call Distribution (ACD) services in a hosted, managed, or CPE environment to manage the distribution of voice and data traffic to agents based on specific business rules and real-time priorities. This includes solutions that support traditional voice, Session Initiated Protocol (SIP)-terminated Voice over IP(VoIP), and multi-channel contact management.
- Partner with industry-leading hardware/software providers
- Gain a hosted contact center platform ideal for nontraditional work groups, like internal help desks
- Get customized solutions based on your needs
ACD Web Center
Give your customers freedom-of-channel choice — voice, VoIP, Web callback, chat, e-mail, or fax — through our Web Center.
View Products and Services
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to aggressively expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
Related Resources
- White Paper: Empowering Corporate Strategy with Hosted IP-Based Contact Routing
- Case Study: Transportation Company Improves Customer Experience with Contact Center Consulting
- Case Study: CEDA on Call to Fight Poverty with Verizon Business Contact Center Solutions
- White Paper: Hosted Contact Center Evolution
- White Paper: Fraud Management with a Competitive Edge
- View All Resources
