Service Delivery Options
Verizon Business offers a variety of service delivery options – providing you with the flexibility to choose the model that best meets your business requirements and preferences
Hosted Services
An end-to-end solution with pay-as-you-go flexibility, Verizon Business can host your solution and free up your own premises.
- Leverage our assets without costly capital outlays
- Let us manage the platform, applications and technology upgrades
- Redirect in-house expertise toward mission critical tasks
Managed Services
Maintain ownership of assets while benefiting from a comprehensive suite of monitoring, management, and support services, both from on-site personnel and remotely from our Network Operations Center.
- Retain control over application, business logic and data
- Choose level of management – from one application to all services
- Leverage our global IP network or a hybrid of TDM and IP that can evolve with your business
- Adjust agent levels and add new functionality as needed – without expensive capital outlays
CPE Services
Technology and vendor independent, Verizon Business has partnered with industry-leading hardware and software providers including Cisco, Nortel, Genesys, Aspect, and Nuance. With a Verizon Business CPE solution, you own and control your CPE while benefiting from our installation and maintenance. We provide implementation and ongoing maintenance support to help you get the most out of your infrastructure.
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Technology, Scalability and Efficiency
Choosing a hosted or managed solution can provide compelling financial and
technology benefits to companies of all sizes. Yet it is not a one size fits all
solution. Firms contemplating a move typically look at one or more of the
following areas to derive benefits unique to their business:
Leveraging IP
Voice over IP (VoIP) is quickly gaining acceptance as companies implement VoIP to
help reduce infrastructure and transport costs as well as provide functionality to
their distributed and mobile workforce.
Consolidating infrastructure
Consolidating multiple systems such as ACD’s, IVR’s, and CTI servers can bring
customers significant efficiencies and help reduce multiples of hardware, software
upgrade costs and support costs. Verizon Business provides
hardened data center facilities in multiple locations that can support large
centralized call center operations.
Leveraging new technologies
Developing and deploying applications across multiple locations adds time,
resources and risk to the total cost. Verizon Business' allows you
to leverage the latest technologies such as speech recognition faster and more
efficiently through centralized architecture. Our
platforms are comprised of world-class hardware and software and will continue to
evolve as technology advances.
Flexibility and functionality
Centralized call queuing and routing platforms eliminate the need for local
infrastructure, freeing your enterprise to create and dismantle groups of agents
virtually anywhere at anytime.
Expense versus capital outlay
Verizon Business can help deliver significant benefits through reduction of large capital costs without impacting the company’s ability to control the quality of service they are delivering to their customers. Acquiring contact center functionality as a service helps free up capital for other uses.
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