Interactive Voice Response

Advanced routing tools you need to help increase efficiency without the added expense of on-premises equipment.

• An intelligent call router directs inbound calls based on caller menu choices, originating phone number, time of day, database lookups, caller-entered digits, and/or destination labels.
• Callers can select the destination of their call, or hear customized messages, before connecting to your call center.
• Routine call routing and call handling function automation, allows customers to reach the right resource the first time.
• Our Integrated Call Tree (ICT) offering boosts ECR's already robust capabilities, allowing you complete control to create and manage your Toll Free/IVR call plans and effectively respond to changing business needs.
• Combines with other Verizon Business Contact Center offerings and Toll Free Services
• Proven, redundant, scalable platform architecture supports over a billion minutes of traffic per month
• No associated hardware, software, or service personnel costs
• Your concept, our code
• Fully hosted, serviced, and upgraded by Verizon Business

Network-based, automated routing functionality for calls originating in over 70 countries and territories.

• All of the functionality of our ECR service with enhanced international capabilities designed to help enterprises expand their global reach.
• A network-based, Interactive Voice Response service provides multiple global origination access methods with flexible, customizable routing features.
• Multiple language capabilities
• Transfers to call centers throughout the world
• Global billing in multiple languages and currencies
• Multiple access options offered through Global Inbound Service (GIS)
• Multiple access methods to suit your needs
• Public Switched Telephone Network (PSTN)
• Shared cost
• Domestic toll-free/national
• International freephone
• Universal International Freephone Numbers (UIFN)
• Combines with other Verizon Business Contact Center offerings to help solve your business challenges
• Global IP Network serves as a robust and complete framework for designing a solution for your enterprise's unique objectives
• Avoid investment in new hardware, software, or service personnel, because we fully host, service, and upgrade for you
• Proven, redundant, scalable routing platform architecture supports over one billion minutes of traffic per month and has successfully met the needs of Fortune 1000 enterprises for over a decade
• Hosted IVR - Speech Services extensive menu routing and transfer capabilities, allows callers to choose speech self-service when desired and provides inbound callers with around-the-clock availability via a natural user interface

A suite of services that employs automatic speech recognition (ASR) and related technologies to let callers conduct self-service inquiries and transactions via the telephone.

• Leverages cutting-edge speech technology from Nuance.
• Helps reduce costs associated with deploying and maintaining in-house solutions.
• Integrates with other Contact Center offerings for comprehensive, custom solutions.
• Contains must-have speech application features, including speech recognition, voice authentication, and WAV capture (for later transcription and push to customer via e-mail or secure page).
• Includes upgrades – Verizon Business stays current and compliant with Voice XML, vendor technology, and industry standards.