Unified Communications and Collaboration

Run Your Business on Better Decisions

Even though your workforce is separated by borders, time zones, and oceans, your employees need to easily connect and work as one to meet common goals. They need to make informed, on-the-fly decisions that in turn enable the enterprise to be more agile and responsive to today’s global business demands.

We can help you gain this advantage with a powerful convergence of Voice over IP (VoIP) telecommunications, presence-enabled applications, and converged fixed-mobile communications technologies collectively known as Unified Communications and Collaboration (UC&C). Plainly defined, UC&C integrates telephony and IT applications in ways that make it easier to conduct business.

For instance, when a customer needs an answer immediately, one person can locate available stakeholders and bring them together with a collaborative chat session using the presence capabilities of instant messaging (IM). Additionally, team members in multiple locations can use the combined power of audio, video, and net conferencing to find a solution, edit a presentation in real time, and e-mail the document to a salesperson at the customer’s location. Subject matter experts can also join the virtual meeting to answer complex questions. The end result is the customer gets what they need faster than ever.

While this may sound simple, it can be difficult when geographically dispersed offices are using different technologies. We can help you build the right strategy to leverage the existing infrastructures across your enterprise as you evaluate and add the best in new technology at your own pace within one, interoperable architecture.

Foster Global Collaboration

Verizon Business solutions help global enterprises:

• Enable decision making: We help you increase knowledge sharing throughout your enterprise, making it easier for your employees to make informed decisions at the speed the market demands.
• Control costs and be environmentally responsible: Our solutions don’t stop at making your employees more efficient, but can help reduce your travel costs and environmental impact in numerous ways across your organization.
• Enhance customer experience: From your sales team to your customer service centers, we help you arm everyone throughout your business with the tools to better respond to customer needs.
• Integrate your network and applications: We help design, implement, and manage the network and IT infrastructure you need to give access to your resources and applications around the globe—and we help you keep it safe.