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Support Topics
1. What is the best way for me to inquire about new services?
Our sales team helps you to evaluate your business needs and find the right solution. Please contact them at 1-800-201-1452. You can also go to our Sales and Ordering Support page. Collapse
2. What is the best way for me to report my repair or billing issue?
If you are already registered on our online account management tool, the Verizon Enterprise Center, sign in, then visit our Repairs section and report the Repair Incident.
For billing issues, sign in to the Verizon Enterprise Center, visit our Billing Section and open a Billing Inquiry.
If you haven’t registered yet, you can use our Quick Functions Ticket tool for Billing or for Repair.
This option lets you quickly open a repair or billing ticket without having to call our customer service centers. If you have a quick question about your inquiry, both the Repair and Billing tools offer live online chat.
Finally, you can contact us through our Contact Support page.
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3. What is the best way for me to get updates on my repair or billing ticket?
Sign in to our online account management tool, the Verizon Enterprise Center, and view updates online. You can also set up e-mail notifications by providing your e-mail address when you create a ticket. The e-mail notifications also contain quick links for you to respond to your ticket.
If you’re not registered yet, our Quick Functions Ticket tool will allow you to enter the ticket and password and get the latest status. The password will be the first three letters of the originator’s first name. To access the Quick Functions Ticket tool, click here.
Lastly, you can contact us through our Contact Support page.
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